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Last Modified: May 15, 2018 1. IntroductionYou and the company or business that you are authorized to represent (“you,” “your,” or “Company”) agree to these WhatsApp Business Terms of Service and all other applicable terms, policies, and documentation (collectively, “Business Terms”) by downloading or using WhatsApp’s apps, software, features, services, and APIs designed and developed for businesses (“Business Services”).WhatsApp Inc. Is the contracting entity providing you our Business Services, unless you are in a country in the European Economic Area and any other included country or territory (“”), in which case WhatsApp Ireland Limited is the contracting entity providing you our Business Services (collectively, “WhatsApp,” “our,” “we,” or “us”). We provide our Business Services solely for your business or commercial use.NO ACCESS TO EMERGENCY SERVICES. Please note important differences between our Business Services and mobile phone, fixed-line telephone, or SMS services.
Our Business Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. Company should ensure that it can contact its relevant emergency services providers through a mobile phone, fixed-line telephone, or other service. Additional Terms and PoliciesThese Business Terms incorporate by reference the following policies and documents:., which is applicable only to your use of our WhatsApp Business App for small-to-medium sized businesses.To the extent that any of the additional terms and policies conflict with these Business Terms, the additional terms and policies will govern. WhatsApp Business AccountBusiness Use and Eligibility. You represent and warrant that you: (a) will use our Business Services solely for business, commercial, and authorized purposes, and not for personal use; (b) will only provide registration information associated with your Company; (c) are authorized to enter into these Business Terms and are at least 18 years old (or the age of majority in your country of residence); and (d) have not been previously suspended or removed from our Business Services, or engaged in any activity that could result in suspension or removal.Registration and Account. Company must create a WhatsApp business account by providing accurate, current, and complete information, including its valid legal business phone number, Company name, and other information we require. Company will keep its business account information updated.
Company’s name must not: (a) be false, misleading, deceptive, or defamatory; (b) parody a third party or include character symbols, excessive punctuation, or trademark designations; or (c) infringe any trademark, violate any right of publicity, or otherwise violate anyone’s rights. We reserve the right to reclaim account names on behalf of any business or individual that holds legal claim in those names.Communication Preferences. As part of your relationship with us, you permit WhatsApp to use your information to send you electronic communications (such as messages, emails, and phone calls via WhatsApp or otherwise) from us or our third-party providers, including: (a) notices about your account, password changes, payment authorizations, and other transactional information; and (b) information about products, services, surveys, events, news, and promotions offered by WhatsApp or the where permitted by applicable law. If you do not wish for WhatsApp to communicate with you in regard to (b) above, you may opt-out of future communications by contacting WhatsApp at the contact specified at the end of these terms, or by clicking the “unsubscribe” link in any such communication.Devices and Software.
You must provide certain devices, software, and data connections, which we do not otherwise supply, to use our Business Services. You consent to manually or automatically download and install updates to our Business Services.Fees and Taxes. You are responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your use of our Business Services.Linking to Facebook. To use all or certain features of our Business Services, we may require Company to link its WhatsApp business account with the Facebook account used for its business. Facebook’s terms and policies apply to the extent that you use Facebook’s services.Third-Party Services.
Our Business Services may allow Company to access, use, or interact with websites, apps, content, and other products and services that are not provided by WhatsApp. For example, Company may choose to use third-party data backup services (such as iCloud or Google Drive) that may be used with some of our Business Services. Please note that when Company uses these other services, their own terms and privacy policies will govern Company’s use of those services. WhatsApp will not be responsible or liable for your use of those services, the third-party’s terms, or any actions you take under the third-party’s terms.
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Company’s Legal, Privacy, and Security ResponsibilitiesCompliance with Laws and Regulations. You may only use our Business Services if you have ensured that your use of our Business Services complies with all legal and regulatory requirements; it is your sole responsibility to determine your legal obligations. Our Business Services are not intended for intracorporate usage. We make no representations or warranties that our Business Services meet the needs of entities regulated by laws and regulations with heightened confidentiality requirements for personal data, such as healthcare, financial, or legal services entities.
Company must provide all necessary data disclosures and notices (such as maintaining a privacy policy or labelling marketing messages). Company must also secure all necessary rights, consents, and permissions (for example, opt-in) to share its customers’ contact and other personal data with WhatsApp, and to communicate with its customers via WhatsApp using this information. WhatsApp is not liable for any acts or omissions by Company that breach any applicable laws. Company must also honor and comply with all WhatsApp user requests to stop or opt-out of receiving certain or all types of WhatsApp messages from Company. WhatsApp users may block Company, mark Company’s messages as spam, or notify us that Company is otherwise violating our terms and policies.
WhatsApp will then take appropriate action, which could result in WhatsApp suspending or terminating Company’s use of our Business Services.Security Responsibilities. Company may only allow authorized individuals acting on behalf of Company to access and use its WhatsApp business account for purposes authorized under these Business Terms. Company is responsible for all activities occurring under its account. Company must: (a) maintain the security of its account credentials; (b) keep its devices and WhatsApp account safe and secure; (c) prevent unauthorized use of or access to our Business Services; and (d) immediately notify us if Company discovers or suspects any security breaches related to our Business Services or if Company discovers or suspects any such unauthorized access or use. Company will implement and follow generally recognized industry standards and best practices for data and information security to protect Company’s data, network, and systems from unauthorized access, use, or copying. Company must promptly delete any user’s information it obtained via our Business Services if we determine, in our reasonable discretion, that Company breached its obligation to protect and prevent unauthorized use or access to its devices, account, or systems, breached these Business Terms, or if these Business Terms are terminated for any reason. Licenses and Intellectual PropertyCompany License to Us.
Our Business Services enable you to create, post, store, send, and receive content, such as text, images, videos, and other materials, including Company’s trademarks, logos, slogans, and other proprietary materials (collectively, “Company Content”). You grant WhatsApp and its subsidiaries and affiliates a worldwide, non-exclusive, sub-licensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly perform or display Company Content that you upload, submit, store, send, or receive on or through our Business Services, solely for the purposes of providing, operating, developing, promoting, updating, and improving our Business Services, and researching and developing new services, features, or uses. You represent and warrant that you have all rights necessary to grant us the license to Company Content, and that our use of it, as permitted by these Business Terms, will not violate any right of, or cause injury to, any person or entity.Company’s Rights. Except for the license you grant to us above, you retain all ownership and other rights in and to your Company Content.Our License to Company. Subject to your compliance with these Business Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Business Services solely as authorized in these Business Terms. You may also use our trademarks to promote that your business is on WhatsApp, solely as set forth in our.WhatsApp’s Rights. Except for the express license grant in these Business Terms, we grant no other licenses or rights to Company by implication or otherwise.
Unless otherwise indicated, we own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Business Services.Restrictions.